Delivery, warranty & returns
CATman supplies replacement catalytic converters, DPFs and exhaust parts to retail and trade customers. Ask us to confirm the exact part, price and order terms before paying or arranging fitting.
Delivery and quotations
CATman supplies customers across the UK. Our usual delivery indication is 1–2 days. Confirm availability, dispatch arrangements, the delivery charge and the expected arrival date for your destination with your quotation. This indication is not a guaranteed delivery date.
Check the vehicle application, engine, build date, emissions specification and part references before ordering. Catalogue information and photographs do not guarantee fitment. Confirm whether any fitting kit or associated component is included.
Consumer cancellation and change-of-mind returns
If you are buying as a consumer by telephone or online and your order qualifies for distance-sale cancellation rights, you can tell CATman that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. Contact us using the details below and include your name, order reference and the item you wish to return.
Ask CATman to confirm the return address and any applicable return arrangements before sending a part. You may inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may affect a change-of-mind refund where the law permits. Please check suitability before fitting.
For a qualifying cancellation, refunds include the standard outbound delivery charge where applicable. Refund timing, any lawful deduction and responsibility for return costs are governed by your statutory rights and the information supplied with your order. Any applicable return-cost arrangement must be explained before purchase. Exceptions may apply to genuinely personalised or made-to-order goods; a catalogue part is not automatically exempt just because it was ordered for a particular vehicle.
Faulty, incorrect or misdescribed parts
Contact CATman promptly with your order details and a description of the problem. Please supply relevant photographs, garage findings or diagnostic results if available, so we can investigate. We may need to arrange inspection of the part. Consumer rights relating to faulty, incorrect or misdescribed goods are separate from change-of-mind cancellation and are not restricted to a 10-day returns window.
Manufacturer warranties and fitting
Ask CATman to confirm the warranty duration and conditions for the specific part in your quotation. A manufacturer warranty is additional to your statutory consumer rights and does not replace them. Diagnosis, installation, vehicle faults and the condition of returned parts may be relevant to a warranty assessment; they do not automatically remove rights provided by law.
Use a suitably qualified garage for diagnosis and installation. A replacement converter or DPF may not resolve an underlying engine or emissions fault. Confirm fitting arrangements and any proposed labour-cost terms before placing your order.
Trade purchases
If you are buying for a business, confirm the agreed cancellation, returns, delivery and warranty terms with CATman before ordering. Consumer cancellation rights apply to qualifying consumer purchases; business purchases may have different agreed terms. Nothing on this page excludes rights that cannot lawfully be excluded.
Contact CATman
CATman, Third Avenue, Southampton, SO15 0LD. Email info@catman.co.uk or call 01489 666468.
Please confirm the appropriate returns address with CATman before posting an item.